1. Delivery Coverage
UZ Turk Mart currently delivers within the United Arab Emirates (UAE) only. Orders placed for delivery outside the UAE will not be accepted or fulfilled.
2. Delivery Hours & Slots
Standard delivery hours are from 10:00 AM to 6:00 PM, subject to change. Delivery slots displayed during checkout are based on operational availability.
Delivery times are estimates only and are not guaranteed. Delays may occur due to:
- Traffic conditions or road restrictions
- Weather conditions
- Peak demand periods
- Operational constraints
- Force majeure events
3. Minimum Order & Fees
Minimum order requirements and any applicable delivery fees will be displayed during checkout.
Promotional offers, including "Free Delivery", may be subject to minimum purchase requirements and may be modified or withdrawn at any time without prior notice.
4. Temperature-Controlled Delivery & Perishables
Orders may contain fresh, chilled, or frozen products. UZ Turk Mart uses temperature-controlled transportation where required to help maintain product quality during delivery.
Delivery is considered complete when the order is handed to the customer, another individual at the delivery address, building reception, or left at the designated location according to the customer's instructions.
Responsibility for the products transfers to the customer upon successful delivery. Customers must properly store perishable products immediately after receiving the order.
5. Address Accuracy & Customer Availability
Customers are responsible for providing:
- Accurate delivery address
- Valid phone number
- Clear delivery instructions (building number, apartment number, access details, etc.)
Customers must ensure that someone is available to receive the order during the selected delivery window.
If the customer is unavailable or unreachable:
- Delivery may be rescheduled subject to operational availability.
- For perishable products, if delivery cannot be completed due to customer unavailability or incorrect information, UZ Turk Mart reserves the right to cancel the order without refund.
- Additional delivery charges may apply where applicable.
6. Inspection at Delivery
Customers should inspect their order upon delivery.
If any item is missing, damaged, or incorrect, customers should notify UZ Turk Mart within a reasonable period after delivery, preferably on the same day, in accordance with our Refund Policy.
7. Partial Deliveries / Substitutions
In certain situations:
- Some products may become unavailable or out of stock.
- Partial deliveries may occur.
- Product substitutions may be offered where appropriate and generally require customer approval, where operationally feasible.
8. Multiple Shipments & Multiple Charges
Orders may be delivered in multiple shipments depending on product availability, warehouse operations, or logistical requirements.
Where applicable, multiple charges may appear on the customer's payment statement, reflecting separate processing transactions.
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